Return, Refund, and Shipping Policy

The Mug Fusion
Last Updated Date: April 16, 2024

At The Mug Fusion, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund policy.

Return Policy:

You are eligible to return your unused and unopened merchandise for a full refund within 14 business days of the original purchase date.
To initiate a return, please contact us by email at themugfusionllc@gmail.com with your order number and the reason for your return.
Once we receive your email request, we will ask you to send a clear picture of the unopened and undamaged item you wish to return. This helps us streamline the process and ensure the product is in its original condition.
You will receive a response from our customer service team within 48 hours regarding your return request. We will provide you with further instructions on how to proceed with the return shipment.

Please note that you are responsible for the return shipping costs. We recommend using a trackable shipping method for your own peace of mind.

Refund Policy:

Upon receipt and inspection of the returned item in its original condition, we will initiate a full refund of your purchase price within 14 business days. The refund will be issued to the original payment method used for the purchase.

Please note that return shipping costs will not be refunded.

Exchanges:

We understand that sometimes you might change your mind about a product. While we do not offer traditional exchanges for a different item, we can provide a smooth return and reorder process to get you what you want!

Following our return policy outlined above, you can return your unused and unopened merchandise within 14 business days of receiving it. We will process your return and issue a full refund within 14 business days of receiving the returned item in original condition. In the unfortunate event that you receive a damaged item, please contact us immediately at themugfusionllc@gmail.com within 48 hours of receiving your order. Please include your order number, a brief description of the damage, and photos of the damaged item. The photos will help us assess the situation and determine the best course of action.

We may also offer the following:

Exchange for Replacement (if available): Depending on the nature of the damage and our stock availability, we may be able to offer you a replacement of the damaged item. This ensures you receive a perfect product.
Exchange for Refund: If a replacement is not available or you prefer a different product altogether, we will still be happy to help! We’ll process your return for a full refund once we receive the damaged item.

Shipping Policy:

The Mug Fusion offers fast and reliable shipping on all orders. Once your order is shipped, you will receive a notification email with a tracking number that allows you to monitor the progress of your delivery.

We strive to process and ship orders within 5-7 business days of receipt. Standard local shipping typically takes 3 to 5 business days for delivery. In the unlikely event of a delay in your shipment, we will proactively contact you via email to inform you of the situation and provide an estimated delivery timeframe. We reserve the absolute discretion to determine whether to approve your refund, return, or exchange request based on our assessment of the situation.

We further recommend that you review these Return, Refund, and Shipping Policy, periodically for any updates. We are committed to providing excellent customer service. If you have any questions or concerns regarding our return, refund, exchange, or shipping policies, please do not hesitate to contact us at themugfusionllc@gmail.com.