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Return, Refund, and Shipping Policy

The Mug Fusion
Last Updated Date: November 5, 2024

At The Mug Fusion, we want you to be completely satisfied with your purchase. If for any reason
you are not, we offer a hassle-free return and refund policy. Our website and customer service are
primarily in English. Please be aware of any language barriers or currency conversion fees that
may apply. We are committed to providing excellent customer service to our international
customers. If you have any questions or concerns, please do not hesitate to contact us.

Return Policy:

  • ï‚· You are eligible to return your unused and unopened merchandise for a full refund within
    14 business days of the original purchase date.


  • ï‚· To initiate a return, please contact us by email at themugfusionllc@gmail.com with your
    order number and the reason for your return.


  • ï‚· International Customers: Please note that you are responsible for all return shipping costs,
    including any customs duties or taxes incurred. We recommend using a trackable shipping
    method for your own peace of mind.


  • ï‚· Once we receive your email request, we will ask you to send a clear picture of the unopened
    and undamaged item you wish to return. This helps us streamline the process and ensure
    the product is in its original condition.


  • ï‚· You will receive a response from our customer service team within 48 hours regarding
    your return request. We will provide you with further instructions on how to proceed with
    the return shipment.
    Please note that you are responsible for the return shipping costs. We recommend using a trackable
    shipping method for your own peace of mind.

Refund Policy:

Upon receipt and inspection of the returned item in its original condition, we will initiate a full
refund of your purchase price within 14 business days. The refund will be issued to the original
payment method used for the purchase.


Please note that return shipping costs will not be refunded. Refunds will be issued in the original
currency of purchase. Please note that currency exchange rates may vary.

Exchanges:

We understand that sometimes you might change your mind about a product. While we do not
offer traditional exchanges for a different item, we can provide a smooth return and reorder process
to get you what you want.


Following our return policy outlined above, you can return your unused and unopened
merchandise within 14 business days of receiving it. We will process your return and issue a full
refund within 14 business days of receiving the returned item in original condition. In the
unfortunate event that you receive a damaged item, please contact us immediately at
themugfusionllc@gmail.com within 48 hours of receiving your order. Please include your order
number, a brief description of the damage, and photos of the damaged item. The photos will help
us assess the situation and determine the best course of action.


We may also offer the following:


i. Exchange for Replacement (if available): Depending on the nature of the damage and
our stock availability, we may be able to offer you a replacement of the damaged item.
This ensures you receive a perfect product.


ii. Exchange for Refund: If a replacement is not available or you prefer a different product
altogether, we will still be happy to help! We’ll process your return for a full refund
once we receive the damaged item.

Shipping Policy:

ï‚· Enjoy free shipping on orders over $50!
ï‚· The Mug Fusion offers fast and reliable shipping on all orders, domestic and international.
Once your order is shipped, you will receive a notification email with a tracking number
that allows you to monitor the progress of your delivery.
International Shipping:


Please be aware that international shipments may be subject to customs duties, taxes, and other
fees levied by the destination country. These fees are the responsibility of the recipient and are not
included in the original shipping cost.


We recommend familiarizing yourself with your country’s customs regulations and import duties
before placing an order.


Import Duties and Taxes:
Import duties and taxes are levied by the destination country and are outside of our control. Please
contact your local customs office for more information on specific duties and taxes.


Customs Clearance:

You may be required to provide additional information or documentation to your local customs
office to clear your shipment. Please be prepared to cooperate with your local customs authorities.


Shipping Times:
International shipping times may vary depending on the destination country and customs clearance
procedures. Please allow additional time for your order to arrive.


We strive to process and ship orders within 5-7 business days of receipt. In the unlikely event of a
delay in your shipment, we will proactively contact you via email to inform you of the situation
and provide an estimated delivery timeframe.


We reserve the absolute discretion to determine whether to approve your refund, return, or
exchange request based on our assessment of the situation.


We recommend that you review these Return, Refund, and Shipping Policy periodically for any
updates. We are committed to providing excellent customer service. If you have any questions or
concerns regarding our return, refund, exchange, or shipping policies, please do not hesitate to

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